Newton Medical Center is known for providing customer service. We have Four Foundations of Superior Customer Service that all employees are expected to follow.

Hospitable Hospital

As a hospitable hospital we expect everyone to do their part for our customers including:

• Greet everyone with a smile.
• Respond to customer’s requests promptly.
• Treat other employees as a customer.

Professional in Attitude, Appearance and Actions

Our customers expect a high level of professionalism from our staff and we expect our staff to demonstrate an “it’s my job” attitude and to maintain professional appearance. Professional appearance at Newton Medical Center does not include:

• Visible body piercing jewelry other than two earrings in each ear lobe (women only).
• Visible tattoos.
• Extremes in hair color or style.
  
  

Smoking on hospital property.

Maintain a clean and well-kept facility

We maintain a clean facility, not only because of our housekeeping staff, but because we expect everyone to help maintain the facility.

Patient Safety

We follow Joint Commission’s accreditation of hospitals national patient safety goals and expect all employees to communicate any unsafe conditions they observe.